Achieng, Thandi, Harriet and Nadège each reflect one of the four starting points used to recruit young people for the fieldwork.1 Their stories show how AI enters their working lives, the choices they make around it and what each young woman is working towards.
Already earning with AI
Achieng
Front-end developer, Nairobi
I’m no longer stuck figuring out syntax or stuck 10 hours debugging something. Now I’m more focused on making the product more human, more user friendly, making the experience smoother.
Achieng is 26. She builds websites for a startup in Nairobi and takes up design work on the side. During a typical working day, she uses several AI tools to research, test designs, debug code and prepare material for clients. She pays for most of them herself. After showing her employer what the tools help her deliver, she is now negotiating better pay. In time, she hopes to build a design business of her own.
She works faster and is negotiating better pay
Running a business by phone
Thandi
Owner of a home-based creative business, Cape Town
If I could afford it [ChatGPT], I would definitely invest in the premium version because it does aid me on a daily basis.
Thandi makes and sells her products from home through Facebook groups, WhatsApp and Instagram, and she uses a free AI tool every day to compare prices when she buys materials. Her income moves with her sales, which vary from week to week. When asked what would make the biggest difference to her business, she did not name a tool or a course; she named a retailer willing to stock what she makes, her “big break.”
AI helps her sell, but buyers set her prices
Farming with the phone as adviser
Harriet
Crop and poultry farmer, Uganda
I want to have a feed house… making my own concentrate… still have the farm, but then a much bigger one, seated on like 30 acres of land and still close to Kampala.
Harriet grows crops and keeps poultry, and her phone is one of her main sources of advice. She looks up treatments, feed and prices, then acts on what she finds, with her own money at stake. Once, a remedy she found online for a sick hen did not work, and she lost the bird. Even so, her phone is still the first place she looks for information. She wants more land and, one day, a feed house where she can make her own concentrate.
Advice raises income only when she can afford to act on it and sell
Working mostly offline
Nadège
Laundry and domestic worker, Cotonou, Benin
Some people ask me to do their laundry, and once it’s done, they give me 1,000 or 1,500 francs.
Nadège is 20 and lives with her sister. She earns small sums washing clothes and cleaning for other households, and she is not always paid for work she has finished. She saved for a basic phone of her own, which she uses for calls and mobile money, and she uses her sister’s smartphone when it is available. She has heard about AI through her sister, who uses it to ask questions, but she has not used it herself. She is saving for a smartphone so that she can use digital tools on her own, and she hopes to run a business selling clothes and shoes.
Her first need is payment for work already done